Why is my EV not charging even though I connected the charging gun into my EV and clicked start charging on the App?

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  Typically, takes less than a minute for the charger to start charging. We recommend that you wait for the App to reflect that the charging session has commenced before leaving the vehicle to charge. Alternatively, you may also check your vehicle's dashboard to see if the charging session has commenced.

  If you continue to face this issue even after some time, please call our hotline at 6881 8383.